Frequently Asked Questions including Shipping & Lead-times

  • Here are our standard lead times (these are minimums and do not guarantee availability, especially during the holiday season).

    During the holidays our lead times are 2-3 x as long as what is listed below. Please note that we recommend placing your order as soon as you can, even if you do not have final numbers ready.

    • Edmonton & Calgary: 10 business days

    • Rest of Western Canada: 12 business days

    • Eastern Canada: 15 business days

    • We process all online orders between 9 am and 3 pm MST from Monday to Friday. We observe all major Canadian statutory holidays.

    • An order is not considered confirmed until we have received and acknowledged it via email.

    • Orders received after 3 pm MST are treated as received the following business day.

  • If local to Greater Edmonton, we offer free curbside pick for sugar cookies, French Macarons and Cupcakes directly from our cookie studio in Sturgeon County

  • Local delivery is offered in Edmonton, AB + the surrounding area for all of our desserts for $29 + GST

    • We ship Sugar Cookies across Canada!

    • Please note that we do NOT offer shipping for French Macarons and Cupcakes due to the perishable and delicate nature. Macarons and Cupcake products are available for pick up and delivery local to the Greater Edmonton Area only.

    • If you are ordering for a specific event, depending on your geographical location, please place your order at least 10 – 15 business days in advance, to account for order preparation time and shipping time. Recommended lead times:

      • Edmonton & Calgary: 10 business days

      • Rest of Western Canada: 12 business days

      • Eastern Canada: 15 business days

    • Cookies destined for Canada-wide addresses are shipped through Purolator (either Ground or Express) and UPS (Standard or Expedited).

    For your reference, here are some popular Canadian destinations, along with estimated shipping times. Please keep in mind that these are just estimates and do not account for our production and processing time. We bake from scratch! Please consult recommended lead times instead.

    • Calgary: 1 business day 

    • Vancouver: 2 business days (Standard)

    • Toronto: 4-5 business days (Standard/Ground)

    • Montreal: 4-5 business days (Standard/Ground)

    • Fredericton: 6-7 business days (Standard/Ground)

    • Yellowknife: 7 business days (Standard/Ground)

    • We meticulously handle the preparation and packaging of our products; however, as a freshly baked product, breakage can occasionally occur and is beyond our control. After your product has departed from our facility, it becomes the courier or shipping company’s responsibility.

    • We cannot guarantee that your order will arrive on a specific date, but we can assure you that it will be shipped within the provided timeframe.

    • We cannot guarantee, nor do we provide, refunds for any packages delayed or damaged during delivery due to conditions beyond our control. These conditions include but are not limited to: recipient not being home, inaccurate shipping information/delivery date, weather, postal strikes, traffic delays, holiday rush season and other conditions outside our control. 

    RESIDENTIAL ADDRESSES

    ·        If you are not home to receive the package, it may be left at the door if deemed safe by the courier or shipping company. A re-delivery fee will apply if there is no secure place to leave the package. Please note that if your gift or package is left at the door, you accept all risks and liabilities, including but not limited to damage, weather exposure, or theft. We do not offer refunds or credits in such cases.

    By consenting to ship your order, you acknowledge and accept that minor breakage, late arrivals, or lost shipments are beyond the control of A Worthy Cookie Inc.

  • Our print-personalized sugar cookies include individual bagging in heat-sealed bags with ingredient labelling; this is included in the price listed above.

    The cookies are grouped into boxes or packaged as per any particular specifications we receive.

    Pricing for just iced sugar cookies does not include individual cookie bagging. This can be done if requested.

    We offer a number of packaging options for our French macarons; including bulk-packaging, bagging and boxing. Please visit the shop section of our website to view all packaging options and corresponding pricing.

  • Sugar cookies keep fresh for up to three months when kept away from direct sunlight, moisture and heat. Your order is baked fresh upon your order. All sugar cookies are individually bagged and heat-sealed to maintain freshness.

  • French macarons are filled with perishable buttercream and need to be kept refrigerated. They are best within 4-7 days of receiving the order when kept refrigerated. Freezing is an option to prolong the shelf life and we can provide instructions on freezing and thawing if requested.

    Cupcakes are very perishable and best enjoyed the same day they are pick up/delivered.

  • We love offering options to our customers. Our custom sugar cookies are available in three sizes: medium, large, and XL.

    XL cookies are about 85mm in size (3.25” - 3.5”), Large-sized cookies are about 72.5 mm in size (2.75” - 3.0”), and Medium-sized cookies are about 60 mm in size (2.25” - 2.5”).

  • We offer a number of geometric cookie shapes. We usually make suggestions on a shape based on the image provided for printing.

  • Sugar cookies are made in our signature buttery vanilla flavour and topped with delicious vanilla royal icing.

  • We are pleased to offer cookies for customers with dietary restrictions, such as gluten-free + dairy-free sugar cookies and vegan sugar cookies. Please note that as a licensed kitchen, we are obligated to state that we handle all nutritional ingredients on the premises (gluten, eggs, dairy, nuts, soy, etc) with a possibility of cross-contact.

  • Our bakery is not nut free. Because we produce French Macarons, we handle nuts on our premises. As a licensed bakery we are obligated to inform end consumers that there is a possibility of ingredient cross contact.

  • You can order logo cookies starting from 25 units. We offer discounts for orders of 125 cookies or more, so the more you buy, the more you save!

  • Our state of the art edible ink printers deposit the image with FDA certified food colouring which has no impact on the taste or texture of our delectable cookies.

  • Our state-of-the-art edible ink printers exclusively use 100% FDA-certified food colouring, ensuring the highest safety and quality standards. Due to the nature of these edible pigments regulated by the food authorities, inherent limitations may affect the precision of colour reproduction. While we strive to replicate the digital images provided as closely as possible, a perfect colour match cannot be guaranteed.

  • Please be aware that we are closed on weekends and during Canadian Statutory Holidays. No orders will be processed or shipped on these days.